--- title: Shop Hero Dashboard Blog | Workflow Insights for Auto Repair Shops | Josh Layhue description: Josh Layhue is the founder of Shop Hero Dashboard, a workflow management platform built for real auto repair shops. With a background in software, leadership, and blue-collar grit, Josh helps shop owners trade chaos for clarity and build systems that actually work. He writes to challenge assumptions, spark better thinking, and serve shop owners who want more freedom and less noise. --- [Skip to main content](https://blog.shopherodashboard.com/shop-hero-dashboard-blog/author/josh-layhue#main) ![Shop Hero Dashboard-1](https://blog.shopherodashboard.com/hs-fs/hubfs/Shop%20Hero%20Dashboard-1.png?width=200&height=52&name=Shop%20Hero%20Dashboard-1.png) ![Shop Hero Dashboard-1](https://blog.shopherodashboard.com/hs-fs/hubfs/Shop%20Hero%20Dashboard-1.png?width=200&height=52&name=Shop%20Hero%20Dashboard-1.png) ![Shop Hero Dashboard-1](https://blog.shopherodashboard.com/hs-fs/hubfs/Shop%20Hero%20Dashboard-1.png?width=200&height=52&name=Shop%20Hero%20Dashboard-1.png) ![Shop Hero Dashboard-1](https://blog.shopherodashboard.com/hs-fs/hubfs/Shop%20Hero%20Dashboard-1.png?width=3459&height=903&name=Shop%20Hero%20Dashboard-1.png) Open main navigation Close main navigation ## [The Telephone Game: Why Your Workflow Is Costing You Time and Trust](https://blog.shopherodashboard.com/shop-hero-dashboard-blog/the-telephone-game) ![Josh Layhue](https://app.hubspot.com/settings/avatar/b0fba4b3a2f27bafe4197791288ffb2e) by [Josh Layhue](https://blog.shopherodashboard.com/shop-hero-dashboard-blog/author/josh-layhue) on Jul 16, 2025 11:53:01 AM You’ve probably played the telephone game at some point—one person whispers a message to another, who passes it to the next, and so on. By the time the message reaches the end of the line, it’s ... [Read More](https://blog.shopherodashboard.com/shop-hero-dashboard-blog/the-telephone-game) # All articles from Josh Layhue #### [Jul 16, 2025 11:53:01 AM The Telephone Game: Why Your Workflow Is Costing You Time and Trust](https://blog.shopherodashboard.com/shop-hero-dashboard-blog/the-telephone-game) [Read article](https://blog.shopherodashboard.com/shop-hero-dashboard-blog/the-telephone-game) #### [Jul 15, 2025 9:25:28 PM Stop Hiding Behind “Waiting on Approval”](https://blog.shopherodashboard.com/shop-hero-dashboard-blog/stop-hiding-behind-waiting-on-approval) [Read article](https://blog.shopherodashboard.com/shop-hero-dashboard-blog/stop-hiding-behind-waiting-on-approval) #### [Jul 15, 2025 8:57:10 PM 7 Signs of a Healthy Workflow](https://blog.shopherodashboard.com/shop-hero-dashboard-blog/7-signs-of-a-healthy-workflow) [Read article](https://blog.shopherodashboard.com/shop-hero-dashboard-blog/7-signs-of-a-healthy-workflow) ![Josh Layhue](https://app.hubspot.com/settings/avatar/b0fba4b3a2f27bafe4197791288ffb2e) [Josh Layhue](https://blog.shopherodashboard.com/shop-hero-dashboard-blog/author/josh-layhue) Josh Layhue is the founder of Shop Hero Dashboard, a workflow management platform built for real auto repair shops. With a background in software, leadership, and blue-collar grit, Josh helps shop owners trade chaos for clarity and build systems that actually work. He writes to challenge assumptions, spark better thinking, and serve shop owners who want more freedom and less noise. #### Topics [![Shop Hero Dashboard Logo](https://blog.shopherodashboard.com/hs-fs/hubfs/Shop%20Hero%20Dashboard-1.png?width=200&height=52&name=Shop%20Hero%20Dashboard-1.png)](https://shopherodashboard.com) ©2026 Shop Hero Dashboard, Inc. All rights reserved. [Privacy Policy](https://shopherodashboard.com/privacy-policy) - - - - -